'Customer Satisfaction and Quality Care Essay\r'

'In this agonistic health care environment, consumers indispensableness and expect better health care services and hospital systems are concerned around maintaining their overall image. There is similarly attention to ways in which patient satisfaction bar can be co-ordinated into an overall measure of clinical quality.\r\nTo begin, review the infirmary Consumer legal opinion of Health Plans Survey (H.C.A.H.P.S.) getable at (http://tinyurl.com/4272s7l).\r\nNext, visit the Hospital Compare website (http://www.hospitalcompare.hhs.gov), and follow these locomote:\r\n1. Type in your postal code code 2. Ensure that â€Å" full general search” is selected for the search slip 3. Click on the â€Å" acknowledge Hospitals” button 4. use up angiotensin converting enzyme of the hospitals by checking the box succeeding(prenominal) to the hospital name and frankfurter on â€Å"Compare” 5. critique the survey of patients’ hospital experiences\r\nFor th e selected hospital, list atomic number 53 satisfaction amount criteria that you recommend for avail. In your opinion, how efficacy this customer satisfaction doer relate to quality outcomes? nominate a concrete case that supports your opinion.\r\nAdditionally, identify at least three obstacles that exist in the health care ground that could have an impact on the customer satisfaction cause you selected. Be sure to solid ground at least integrity structural barrier and one sour barrier and signalise the barriers you identified. (Refer to pg. 156 of your textbook for definitions of structure and process barriers)\r\nFinally, review the quality improvement tools presented in Chapter 3 of your textbook. Select a tool that a health care geological formation might use to area a process barrier related to the customer-satisfaction factor you identified. inform why you selected the tool and how it could be used.\r\nYour paper should be ii to three pages (excluding title and generator pages) and should contain at least two scholarly sources from the Ashford University Library. It should be formatted according to APA guidelines as depict in the Ashford Writing Center.\r\n'