Jetblue

Melt wad at JetBlue XBIS/219 02/24/2012 Meltdown at JetBlue The beset of 2007, freezing precipitate and sleet virtually fill up down northeastern communication channelports. while most other air lanes canceled dozens of escapes in readying for the storm, JetBlue management opted to wait by the bad weather. The air ducts policy was to do whatever it could to ensure that a passage was completed, even if it meant waiting for some(prenominal) hours. The IT puzzles where a nightmare, riders were bumped mangle planes or arrived at JFK and other east Coast airports to influence appear their JetBlue flights had been canceled. The notwithstanding way to stress to fix this was to rag on a phone for up to an hour on hold. there were no kiosks or nett site to go to survive at help with their problems. Then they had the problem with the passengers luggage. The airline had a data storage warehouse that stored reservations and check in cultivation, such(prenominal) as the number of bags check up on by a passenger and the bag tag naming numbers. What was missing was an information organizations element to record which bags had non been picked up and their location. JetBlue did not fuddle affluent employees to do what they needed to do when it came time to second fast.

When they did get a few more(prenominal) than employees to help, they did not keep the procreation to do the job. I would take aim cancelled the flights beginning(a) and mostly. The passengers and safety bed first with any business. The IT system that was in seat was not the system that would help in a disaster. I would pee-pee a website and kiosks in place; this gives the passengers more options as to what the neighboring step would be if your flight were cancelled. When anything takes out the phone lines and so what do you have go away if in that location is only one choice to perform new plans. I meet that all businesses need to go for money, however at what appeal?If you want to get a full essay, rank it on our website: Ordercustompaper.com

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