In all the articles that I read having excellent communication skills was underlined as a great plus in managing conflictSo as to conceive how best to manage conflict , understanding what it actually is should be the first step . In the article Six polar Skills for Managing Conflict , by George Kohlrieseer , Professor of Leadership and Organizational style , conflict is known to manifest itself as a struggle between two or more persons or groups characterized by tension , disagreement , emotion or polarization , where bonding is broken or lacking He highlights effective communication by involving ourselves in negotiations and dialogue , as a crucial step in managing conflict . I find his article extremely helpful...
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